Equality, Diversity & Inclusion Policy

Promoting fairness, dignity, and respect for all

Last updated: 01/01/2026

Osa First Care is committed to promoting equality, diversity, and inclusion (EDI) in all aspects of our work. We aim to create an environment where individuals are treated with dignity and respect, free from discrimination, harassment, or victimisation.

1. Our Commitment

We are committed to ensuring equality of opportunity for all service users, employees, agency workers, trainees, and partners. Our practices are aligned with the Equality Act 2010, NHS values, and Care Quality Commission (CQC) standards.

2. Scope of This Policy

This policy applies to:

  • Employees and agency staff
  • Volunteers, trainees, and contractors
  • Service users and their families
  • Partner and commissioning organisations

3. Protected Characteristics

Under the Equality Act 2010, discrimination is unlawful on the basis of the following protected characteristics:

  • Age
  • Disability
  • Gender reassignment
  • Marriage and civil partnership
  • Pregnancy and maternity
  • Race (including ethnicity and nationality)
  • Religion or belief
  • Sex
  • Sexual orientation

4. Our Approach to Equality & Inclusion

Osa First Care promotes inclusive practice by:

  • Providing fair recruitment, selection, and promotion
  • Making reasonable adjustments for disabilities
  • Supporting cultural, religious, and faith needs
  • Ensuring inclusive and accessible service delivery
  • Challenging discrimination, bullying, and harassment

5. Service Users & Person-Centred Care

We respect the individuality of each person and ensure services are delivered in a culturally sensitive and person-centred manner, taking account of language, communication needs, beliefs, and personal preferences.

6. Workforce Responsibilities

All staff are expected to:

  • Uphold equality and inclusion in their practice
  • Complete mandatory equality and diversity training
  • Treat colleagues and service users with dignity and respect
  • Report discrimination or harassment immediately

7. Reporting Concerns

Any concerns relating to discrimination, harassment, or unfair treatment should be reported through line management or organisational reporting procedures. Concerns will be handled promptly, fairly, and confidentially.

8. Monitoring & Continuous Improvement

We regularly review our policies, practices, and training to promote continuous improvement and compliance with legal and regulatory standards.

9. Governance & Review

This policy is reviewed regularly to ensure it reLayouts effective, lawful, and aligned with best practice. Updates will be published on this page.

10. Contact Us

For further information regarding this policy, please contact:

Osa First Care
Email: info@osafirstcare.co.uk
Phone: +44 7760 895495